sR
silvya R
1 reviews | Active since Mar 2013
27 Dec 2025, 03:46
Cash Send Shortfall at ATM
Cash Send Shortfall
On 13 February 2025, I performed a cash send transaction of R2000 to myself at Kagiso Mall, as I did not have my card available at the time. Upon withdrawal, I only received R1900, and a slip of paper was dispensed along with the cash.
I immediately went inside the branch to report the discrepancy. I was informed that the branch does not keep cash and that the matter would be escalated. However, to date, I have not received any resolution or feedback regarding the missing R100.
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Standard Bank's replyOfficial
27 Dec 2025, 07:09Dear Silvya,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Dec 2025, 07:09
Official
Dear Silvya,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***