Cash send call centre service Pathetic!!

Really very disappointed in the cash send service! I send money to a recipient on the 24th of December 2020 and till today the recipient did not receive a sms from Standard bank with the reference to collect the money from a ATM. I tried calling the call centre number that is provided on the cash send option on the banking app and with no luck can I get through to someone who can assist me... I hold for several minutes being transferred from this department to another then no answer... I mean really where is the service and the fact that no one who finally answers can assist! Pathetic service really!! Till today no luck and no assistance...