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Abiy A
1 reviews | Active since Apr 2020
03 Apr 2020, 03:29
Cash jammed at standard bank ATM
I wanted to deposit my rent before the lockdown due to covid 19, so that I won't need to go out during the lockdown. but after inserting the money in the ATM slot, the ATM took about a minute processing and displayed that the money was jammed. I went to the nearest branch and I was told that the issue will be fixed in 7 days. I'm on the 7th day and I haven't received notification of deposit. I'm really worried after reading these reviews.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
03 Apr 2020, 06:38Dear Abiy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply03 Apr 2020, 06:38
Official
Dear Abiy
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
15 Apr 2020, 10:06Hello Abiy Ashenafi
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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Standard Bank's reply15 Apr 2020, 10:06
Official
Hello Abiy Ashenafi
Thank you for allowing us the opportunity to look into your matter.
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and resolved.
Kind regards
Complaint Resolution Centre
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Complaint Resolution Centre
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