Cash jamm ATM

Yesterday 29/03/2019 I was making a diposit at an ATM standard bank and my money jammed so I went in side the bank to report the matter so they told me that it will take 7 work days which is not fear and this was the second time of the same incident. But the frist incident the money was diposit the some day I still remember the date it was 15 December 2018, so my question is if they did that why can't they do the same with this matter now... So ATM diposit 1 out of 10.... I am sorry to say this but stranded bank you are not reliable.