Cash jam still not reflected after a week.

Item: Standard Bank
Rating: 1
Author: Fatima I

On the 14 June at 15:50 i deposited money at the ATM and my cash got jammed .I immediately called the call centre to report this. To date my money is still not reflecting .I have called several times and had to hold on for long periods and at times my airtime ran out . This is totally unacceptable as every day I call this matter is escalated and escalated but there has been no feedback .I would like to demand that my cash be reflected as soon as possible.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

19 Jun 2020, 12:03

Dear Fatima

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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Standard Bank's reply19 Jun 2020, 12:03

Official

Dear Fatima

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
***

Standard Bank's replyOfficial

22 Jun 2020, 16:27

Dear Fatima

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply22 Jun 2020, 16:27

Official