Cash jam query

<p>I had a cash jam at Menlyn, on 01/11 and reported it with the bank the following day, query number ********** 304. I have been told by the consultant that it will be resolved on the 09/11/2016 but on Friday the 04/11/2016 I received a notification from the bank to say the query has been resolved. Since then I have been checking my bank account hoping my account will be credited but till today there are no funds reflecting in my account from them. I gave the consultant who assisted me with the query all the information necessary for a query of such nature, e.g, the ATM number, the code that appears on the receipt that shows a reason for cash jam, to enable her to log a query correctly. I made a follow up call this morning on the 11/11/2016 at 04:56 am, the consultant promised me that he will escalate the query and I will get a call but no one called me from Standard bank. I made another call at 20:11 to make another follow up, still if have been promised that I will get a call, I want to know who at Standard bank is suppose to call me to resolve this query? It has passed the set SLA why can't they just give me my money back as the ATM was suppose to be there for convenience not inconvenience?</p>