mD
moses D

1 reviews | Active since Jun 2013

16 Feb 2017, 08:02

Cash Jam at Standard Bank ATMs- Poor service

<p>Hi</p> <p> </p> <p>It was on the 29th of January when l passed through a standard bank atm at OR Tambo to deposit money before l take a flight. It so happened that R1800 was jamed into an ATM when l was trying to do a deposit. l reported this case to Standard Bank OR Tambo before leaving South Africa. The lady that served me promised to deposit the money into my account once they investigate the cash jam.</p> <p> </p> <p>Today is the 16th of February, l have not heard anything from Standard Bank. Is this the kind of service to expect from a big bank like standard bank? More over standard bank OR Tambo is situated at the airport, where our visitors take off and land. </p> <p> </p> <p>Please urgently assist on this matter.</p> <p> </p> <p>Regards</p> <p> </p> <p>Moses Dowart</p> <p> </p>

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Replies (2)
Standard Bank
Standard Bank's reply16 Feb 2017, 10:47
Official

Thank you for your posting

We apologize for any inconvenience and frustration caused.

Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.

Best regards


Complaint Resolution Centre
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Standard Bank
Standard Bank's reply20 Feb 2017, 08:50
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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