Cash Jam at standard bank ATM

<p>On the 3rd of May 2017 i went to deposit an amount of R2400on a standard bank atm at norkem park shopping complex and there was a cash jam of 2400 on the atm when trying to deposit and i couldn't go at the brach because there was a stand alone atm without branch next to it. I logged the call with call centre ref no: ********** 221 they said the request due on 11-05-2017 and on 17-05-2017 i receive sms that says my request is closed then i went to standard bank brach at midrand to enquire they said the call has been resolve the reason is ' the call is wrongly logged with incorrect info '. They logged another call at midrand brach ref no: ********** 731 which is due on 07-06-2017 and i got an sms saying my request has been resolved on the 08-june -2017 then i went to centurion branch to enquire why the call is resolved without getting contacted they said the reason for call to be resolved is 'call is wrongly logged with incorrect info' so the consultant said he will log another call i said no i want to log a complain because this is the second call that they resolved withiout giving me feedback then he gave me the complain contact number he said i must call complain dept to open a new case for me and indeed on the 08-06-2017 i logged the complain ref no: ********** 079 and they they said will contact me before 09-06-2017 for feedback so they never call me. friday 09-06-2017 i phoned the call centre number since they never phouned me back so they guy by the name of Joseph said he spoke to the branch manager at midrand so the custodian didn't go because i haven't provided the right info and worse part the call was logged by their stuff not me and the second thing is a month now since i logged the call but they are saying custodian didn't attend my call so why they didn't call me if they needed the right info if not provided.now they saying the custodian will go and check if their machine is balancing if is not balancing i won't get my R2400 back . On friday they promise to give me feedback even now im still waiting really the service i got from standard is really terrible.</p>