Cash Jam and still waiting for my refund

On 19 May I wanted to make a ATM deposit. The machine jammed while processing my deposit. I asked the lady at from desk and she referred me to one of the consultants who logged a ticket. I got an sms with a reference number and due day of today and I still dont have my money. Firstly it is an inconvenience because i was suppose to use that money on that very day. The previous week I closed my cheque account because it had a locked status and no one could assist me in removing it because all my debits bounced and I was liable to pay the returned debit orders yet it was their fault. I even paid R132.00 for the Standard Bank credit card returned debit order. I am seriously thinking of taking my account elsewhere because I think they are not up to scratch anymore.