cash jam and no money return

I went to make cash deposit in their ATM machine and my money jammed in their machine and because it was Saturday of the 08/08/2015 after 11:00 was told to come back with the slip during the week. On Friday of the 14/08/2015 I went to enquire at Johannesburg branch, Harrison street and was told the system to log a call was offline and was advised to go to Vereeniging branch where the money was jammed I went on Monday of the 17 August 2015 at Vereeniging branch and was told the system to log a call was offline and would be called to be notified but still today nothing has been done. Vereeniging branch took my details but I haven't been consulted or told how I am supposed to get my R500 back since from the 08/08/2015 till today.