Cash jam 03 december 2015

On the 3rd of December 2015 i went to deposit money at one of the ATM's outside the South Gate Standard bank. The ATM accepted the amount of R1900 and then an error came up that said 'TRANSACTION CANCELLED\. No slip came out . I then called the toll free number on the ATM and the guy i spoke advised that i must go to the branch the following day. I then went back to the branch the following day and was asked which ATM i used. i told the lady Palesa that i wasn't sure which ATM i had used but i gave her two ATM's that i thought would be the ones i used. Thecall centre agent did not advise me to take down the number of the atm. I was told that i would receive feedback by the 11th of December. I never received feedback until January after i had made attempts to get feedback from the bank. Palesa told me that they could not get a discrepancy on the two ATM's that i identified but she "