CASH GON MISSING

<p>We were on holiday in Margate and wanted to transfer some money from one account to another.</p> <p>On the 29/06/2016i went to Margate Standard Bank and asked at the Enquiries to please link my </p> <p>Husband cheque account at ABSA to this account. I gave the Clerk (A179152) the card and he went</p> <p>on and linked the account for me account.</p> <p>He also said I can do it outside at the machine. I went outside and transferred R15 000.00 to that</p> <p>Account.</p> <p>On checking the cheque account no money went through</p> <p>On the 04/07/2016 I went to Standard Bank Delmas my home town to ask them about the amount</p> <p>Amount that was transferred and it did not go to the correct account.</p> <p>Tiny checked for me and it clearly shows the amount is out of my account. On the document we</p> <p>Realised the Enquiry Clerk (A179152) used the following card number ********** ********** 52 and</p> <p>Called it a ABSA CREDIT card the following clerk (05139) CORRECTED for me the account because</p> <p>It was a ABSA cheque account ********** 91.</p> <p>Michelle then took the case over at Delmas Branch gave me a number ********** 5986. At the 11 June</p> <p>She also phoned me and told she has no answer yet regarding the money and said it should have</p> <p>Bounced back into my account and it did not happen. The same day she gave me documents to fill in</p> <p>And I had to fax it to the payment recall letter and they will give me an answer on the 25/07/2016</p> <p>That once again did not happen. Michelle said they will phone me and nobody phoned me. I once</p> <p>Again went into the bank and spoke to Tiny and she said they did not assign the problem to a person</p> <p>If that is not done nobody can help me. I sat in her office and she spoke to the H/O of Standard bank</p> <p>And they then assigned somebody to the problem and she said somebody will phone me and</p> <p> Nobody did do so. I then phoned her on the 29 June 2016 and gave her the information that</p> <p>nobody phoned me. She then followed up and said she will phone me later the day. She then</p> <p>phoned me at 18H00 and said they will let me know what happened now. Not once has anybody</p> <p>at the bank gave me the assurance that my money will be transferred back into my account.</p> <p> </p> <p>On 01/08/2016 when I opened my e-mail this was the e-mail I received:</p> <p>Good day Anthony</p> <p> </p> <p>Kindly refer to the following query and advise accordingly. Customer is unhappy at this stage:</p> <p>MRS MARYNA DE MEYER</p> <p>EAP TRACE AND RECALL</p> <p>GOOD DAY</p> <p>PLEASE ASSIST WITH A TRACE AND RECALL FOR CUSTOMER AS THEY HAVE MADE PAYMENT INTO AN INCORRECT ACCOUNT AND WOULD LIKE THEIR FUNDS RETURNED TO THEIR ACCOUNT.</p> <p>CHECKED STATEMENT FOR TRANSACTION</p> <p>SECURITY CHECK DONE</p> <p>ID NO: ********** 088086</p> <p>ACC NO: ********** 25</p> <p>CELL: ********** 572</p> <p>EMAIL: ********** <p>MYUPDATES – ACTIVE</p> <p>TRANSACTION DETAILS –</p> <p>DATE: 29/06/2016</p> <p>REFERENCE: ABSA CREDIT CARD</p> <p>AMOUNT: R15 000</p> <p>THANK YOU</p> <p>MICHELLE : A222843 MOLEFE, MICHELLE LM ********** : CALLED IN TO HAVE ENQUIRY LOGGED AS PER CUSTOMER REQUEST AS HER NDS IS OFFLINE AND HAS LOGGED A CALL WITH IT. SHE HAS CONFIRMED TERMS AND CONDITIONS WITH CUSTOMER.</p> <p> </p> <p>Regards</p> <p>Tiny</p> <p>I have not yet received any confirmation of money whether when? They will pay back the money.</p> <p> </p> <p>It is now exactly form the 29 June 2016 until the 01 August 2016 and my money is not back in my account.</p> <p>Please I need urgent help.</p> <p>Kind regards Mrs. M.M. de Meyer ********** 572</p> <p> </p>