RM
Radeshnee M

1 reviews | Active since Sept 2015

11 Sept 2018, 12:09

Cash Finance Charges on Credit Card

I transferred money from my credit card to my cheque account a few months ago. I was aware I would be charged a fee for this transaction however I was unaware that I would be billed for this on a monthly basis not on the amount that was transferred but on the entire balance on my credit card. I was not made aware of this and queried this with the call centre agent who basically said there was nothing I could do about it. I am very disappointed at this and am being billed around R 450.00 per month in addition to the interest charges on my account. I would like an amicable solution to this matter

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Replies (2)
Standard Bank
Standard Bank's reply11 Sept 2018, 13:11
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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RM
Radeshnee M's update15 Sept 2018, 06:35
Reviewer Update
Thank you for your automated response. To date I have not received any communication from Standard Bank with the exception of the above message.