YP
Yolandi P
1 reviews | Active since Feb 2017
14 Aug 2019, 10:08
Cash Finance Charges
Good day,
Please explain to me the Cash Finance Charge on the above amounts as I haven't used my credit card since January and havent done any cash transactions on my credit card once but I have been charged between R200 and R300 cash finance charge every month. I have put in a complain a few months back with standard bank and up unto now I havent received any reply back. See above amounts
Aug 2019 - R217.72 Jul 2019 - R210.97 Jun 2019 - R208.36
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Replies (2)
Standard Bank's replyOfficial
15 Aug 2019, 08:58Good day Yolandi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
******
Standard Bank's reply15 Aug 2019, 08:58
Official
Good day Yolandi
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
******
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support Kind regards
Complaint Resolution Centre
******
Standard Bank's replyOfficial
16 Aug 2019, 15:22Dear Yolandi Pretorius
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Xavier Classie
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Xavier Classie
Complaint Resolution Centre
***
Standard Bank's reply16 Aug 2019, 15:22
Official
Dear Yolandi Pretorius
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Xavier Classie
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Xavier Classie
Complaint Resolution Centre
***