JW
Jacques W
1 reviews | Active since May 2021
19 Aug 2025, 09:44
Cash Finance charge for no apparent reason
Cash finance charge of R11.75 on R0 cash withdrawal for the month of August—where in the 2025 Titanium Credit Card pricing guide is this charge? My credit card is paid up in full every month
I've called and sent email to transact-; prestige- & privatecleint standard bank departments
No replies for another week.
Why do I have to post a review on Hellopeter just to make an inquiry about something
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Replies (1)
Standard Bank's replyOfficial
19 Aug 2025, 10:27Dear Jacques W,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply19 Aug 2025, 10:27
Official
Dear Jacques W,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***