CASH DEPOSIT SWALLOWED BY ATM

I have made a cash deposit onto ATM Cash deposit at Sandton city Mall, E132 is the ID on 24/09/2019 for a value of R8500 . The machine swallowed my R8000 and just retracted the R500 . After that The screen of the ATM went back as if nothing happened . I was completely Shocked , called Standard bank on the spot and was advised the department dealing with that is closed , it is a public holiday . I did not have a choice than reporting it the day next day , it has been 3 days since the incident happen .

I have been calling the bank every single hour , being on hold for one hour + with no resolution .

Customer service at Standard Bank is really Pathetic when you need help , I cannot believe you know how to charge me for Bank fees every month on time I pay you and when I need help I cannot get it,

I have been requested to go to the branch myself , so what is the point of loging a query nowadays , not only I am being inconvenienced for my OWN MONEY because your system is ***, it is not my problem if your system is not working .

I need my money like yesterday and yet i am still waiting !!! very furious

Will sue you Standard bank , i am completely done with this bank .

I am wondering if this a life and death situation and you will make me wait till you want to assist for me to get my money ??? Sick and tired of this situation , so unfair against the customer , you should close your ATM and branches as a solution !!!