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percia T

1 reviews | Active since Jul 2018

05 Jul 2018, 15:51

cash deposit fee refund

I opened 32 days account for my son . it was closed due to fica .investment amount was deposited in to my account by branch staff. they deposit cash and didnt waive the cash deposit fee . i contacted standard bank by email , they are telling i was eligible to pay cash deposit fee . how do i pay cash deposit fee on investment account closure .

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Replies (2)
Standard Bank
Standard Bank's reply06 Jul 2018, 09:07
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply09 Jul 2018, 13:01
Official

Dear percia tseka

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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