Cash Deposit ATM stuck with my money in it

<p>I went to clearwater mall to deposit money into my wifes bank account (02 October 2016), I put all the info in the ATM, then the slot opened, I then put the money in and then it closed, then it opened again and gave me R800 back.</p> <p>the rest of the money it took and then then machine froze.</p> <p>I phoned the call centre department, a guy named wesley took the call and assured me that the money wont come out at all if the machine is stuck, cause i didnt want to leave the ATM then the money comes out, he assured me that the money wont come out and that I can leave, he told me that I will need to go the branch to sort the query out and that the query will be sorted that same day, since the ATM will have a report that the money is in the ATM but not allocated to an account. therefore I dont see why this will take longer than a day. so I will be coming to the clearwater branch this morning, and I wont leave till I receive my money the ATM took, I just hope for good service since I dont have a Standard Bank account.</p> <p>dont even think of telling me it will take a couple of days, cause your machine took 2 seconds to take my money, so i want it back in that exact time. the banks are quick to take, but when it comes to giving back, there is always policies and procedures that needs to be followed.</p>