MD
Mark D

1 reviews | Active since Dec 2015

01 Mar 2019, 13:23

Cash deposit at Machine

I think people should be warned about depositing money at bank machines...especially Standard Bank. I was paid out cash for a motorcycle and needed to pay for another motorcycle by a certain deadline. I decided to deposit the cash early at 7.30am and the machine accepeted the R9000 and then proceeded counting until a note came up on the screen "money retracted". No slip issued at all. I was taken aback and had to wait for the bank to open to try and get my money.

I was told that there is nothing they could do and I should fill in a form and wait. I waited 2 hours and returned and was told that they could do nothing about it and I should just wait for when the company that deals with the machines comes around.

I explained I had a deadline for the R9000 and was told that they could do nothing about it and that they would only have a look the following day. Having been with this bank for 40 years I would have expected to have been offered a short overdraft facility based on my track record...but nothing doing. I have lost the purchase of this motorcycle and am actually appalled at the lack of responsibility that Standard Bank takes with this matter.

0
Replies (1)
Standard Bank
Standard Bank's reply01 Mar 2019, 15:17
Official
 Dear Mark

 Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
***
***