EV
Elroy V

1 reviews | Active since Oct 2013

27 Nov 2022, 21:06

Cash Deposit at ATMs at month end!!

I tried making a deposit at the Canal Walk ATM but all 3 ATMs were not accepting cash deposits on the 27/11/2022 this is a regular occurrence and is causing so much frustration as I specifically travel to the Canal Walk ATMs to make a cash deposit and then get harassed by the bank if I make a late payment. I would appreciate it if the bank could take some accountability for this as I now have to make my way to another ATM at my expense to make a cash deposit. This is unacceptable in my opinion as it is the bank's responsibility to ensure that ATMs are in working order, especially at month end!!! This is not the first time that I have complained about ATMs not taking cash deposits what is being done about this????

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Replies (1)
Standard Bank
Standard Bank's reply28 Nov 2022, 07:55
Official
Good Morning Elroy

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
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