DD
Donata D

1 reviews | Active since May 2017

08 Aug 2017, 13:12

Cash deposit

<p>Can someone please explain to my why it would take 3 to 5 working days to clear a deposit made with an an envelope at an ATM??? also why before depositing the money, it wont advise you that this will take so long?? I also called the call centre yesterday. The consultant advised me that it would of cleared yesterday after 7pm. Not once was it mentioned 5 to 7 working days. Really digusting servise!!</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Aug 2017, 13:01
Official

Dear Donata

Thank you for posting the message and allowing us the opportunity to investigate the matter.

We will be in contact with you shortly.

Thanks,

Complaint Resolution Centre

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DD
Donata D's update10 Aug 2017, 16:00
Reviewer Update

Dear Standard Bank!

I can now confirm that my funds have been cleared! Thank you to the two gentleman who were able to resolve the matter for me!

Regards,

A happy customer now.