Cash Charges Query vs AML Block - Really Standard Bank

Item: Standard Bank
Rating: 3
Author: Annetjie M

Cash Charges on Statement that cannot be explained by Call Centre due to the fact that there is a AML block on the account. How on earth must a client know this. Do one really have to go to the bank to authenticate this after having this account since 2019 ? I called to find out why am I charged cash fee charges on my statement as I do not draw cash from my credit card. Just to hear I need to go to a branch !!!! Really!

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

10 Jun 2022, 13:18

Good Afternoon Annetjie

Thank you for raising your concerns with us.

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you.

Our team will be in touch with further feedback.

Kind regards
Standard Bank Help Centre
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Standard Bank's reply10 Jun 2022, 13:18

Official

Annetjie M's updateReviewer Update

10 Jun 2022, 14:05

Thanks Standard Bank Help Centre for quick and efficient Response, you solved my query.

Annetjie M's update10 Jun 2022, 14:05

Reviewer Update

Thanks Standard Bank Help Centre for quick and efficient Response, you solved my query.

Standard Bank's replyOfficial

10 Jun 2022, 14:16

Hello Annetjie

Thank you for allowing us the opportunity to turn your experience with us into a positive one.

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.

Should you need any further assistance, we’re always here to help.

Kindest regards,

Standard Bank Hello Peter Team

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Standard Bank's reply10 Jun 2022, 14:16

Official

Should you need any further assistance, we’re always here to help.

Kindest regards,

Standard Bank Hello Peter Team

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