Cash Advance Fee breakdown being gatekept

I know there are plenty complaints about the Cash Advance Fee on the Std Bank credit card. But I am not complaining about the fee. I sent an email requesting a breakdown of how my fee was charged in the past month. A value of over R300. I requested an exact breakdown, so that I could see which transactions I did incurred these expenses, and what the charges were for each. I wanted this info as I could not see it on my statement, and I was clear that I needed a breakdown of my charges. I sent this request to the Prestige Banker who sent it on to ***. On 27/03 I received a generic response from Busisiwe Tshabangu, and I immediately rep**** that I didn't generic, copied and pasted answers I was actually looking for specific info my charges so I could understand it. I then received no response, but I waited. This week (2 weeks after I rep**** to Busisiwe Tshabangu) I sent another email explaining I wasn't happy and I just wanted the information I requested. And again that message was ignored. This is really poor service - the fact that my original email was quite specific in what I needed means she did not read to understand, then blatantly ignored my 2nd reply, then Monday this week just ignored that email as well. Is the information I'm requesting that difficult to get? Do these admin consultants have the required training in dealing with clients? How rude is it to just ignore the email. The least the person could have done is respond with something. Its so frustrating dealing with Consultants like these!! I work for a big Financial company, which you guys can obviously see, and this type of service would NEVER be allowed. What can I do to get this breakdown of that Cash Advance Fee? If someone can tell me there's a certain % charged on each qualifying transaction, then let me know what that % is ans I will go and calculate it myself but PLEASE, give me something. At this point it seems the information around the Cash Advance Fee seems to be gatekept. I need someone to help me please....is requesting this information too much to ask?