TK
Titania K
1 reviews | Active since Sept 2024
12 Feb 2025, 13:17
***** case unresolved pass turnaround period
I had money debited from my account unwillingly. It's over 7 days and Standard Bank hasn't called me.I keep following up and get told it's not 7 days yet. It's way pass 7 days
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
12 Feb 2025, 13:18Good day Tatania,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2025, 13:18
Official
Good day Tatania,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
TK
Titania K's updateReviewer Update
12 Feb 2025, 14:08I am happy with Standard Bank, I just don't get why has this exceeded 7 days to resolve and why not call and update if it's not resolved. Every customer should be a priority and if it's 7 days, then resolve in 7 days
TK
Titania K's update12 Feb 2025, 14:08
Reviewer Update
I am happy with Standard Bank, I just don't get why has this exceeded 7 days to resolve and why not call and update if it's not resolved. Every customer should be a priority and if it's 7 days, then resolve in 7 days
Standard Bank's replyOfficial
12 Feb 2025, 17:00The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Feb 2025, 17:00
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible. We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***