***** CASE UNRESOLVED

Late last year my mother mistakenly sent R3000 to my standard bank account and when i went to the mall of Africa branch to find out if the account still exists i then found out that someone was using my account at multiple tollgates which went on and amounted to -R8k. mind you this was a mymo acount that i hardly ever used. I didnt receive any notifications as i lost my previous phone. I then immediately reported it to the ***** dpt and also opened a case at SAPS midrand. I then sent everything required as well as case number to "card********"

I only ever received one email of communication from ***** department and nothing ever since. I have not even received a refund or a report back as to how far they are with the case.

Im very dissapointed in the way theyve handled my situation and this means standard bank just does not care about client grievances or client account security! At this point i dont know what else to do, please advise