***** Case - Transactions

Dear HelloPeter Team,

I am writing to seek assistance regarding an unauthorized transaction of R6,126.06 from my Standard Bank account.

I noticed that the money had been taken from my account by 2 different account numbers, but I did not authorize this transaction and, importantly, I did not receive any OTP or notification requesting me to approve the transaction.

I immediately raised the matter with Standard Bank and reported the transaction as *****ulent. Unfortunately, the bank has refused to refund the R6,126.06 despite the fact that I maintain that I did not authorise the payment and did not receive an OTP to approve it.

I am extremely concerned about how a transaction of this nature could be processed without my authorisation and without an OTP being sent to me. I would like Standard Bank to properly investigate how the transaction was processed and explain what security measures were used to authorise it.

I am requesting HelloPeter's assistance in bringing this matter to Standard Bank's attention and helping me obtain a fair resolution and the refund of the amount that I lost which was *****ulently taken from my account.

I can provide supporting documentation,transaction details, case numbers with statement from the SAPS and email correspondence with Standard Bank if required.

Kind regards, Sisanda deppa