1 reviews | Active since Apr 2012
CASE that Fallen into Deaf Ears.
My GREATEST disappointment from my last review. Although it was responded to my dismay , my mails was not read and action accordingly. I rep**** to the person that email me , and she forward else where.. Does she ACTUALLY read what she sends and received?? My case NUMBER is # My GREATEST disappointment from my last review. Although it was responded to my dismay , my mails was not read and action accordingly. I rep**** to the person that email me , and she forward else where.. Doeas she ACTUALLY read what she sends and received?? My case NUMBER is # *** , I have advised all the department and managers that please reactivate my card **315 as it was Standard Bank's fault that debited my account on Feb 12 as Preauthorization and debit my account on Feb 14. All I asked is this amount will be credited if pre authorized.
The amount was eventually (as I assumed) returned to my account. And I was happy as my assumption was correct, so I decided to reply to Radhika Sookdev and everyone else that the case should be withdrawn. What did she do, without replying , she sent to the various department,, noted as Kindly assist the below" What a joke??? Here I am trying to explain and withdraw the case but fallen to deaf ears. I am still in Malaysia and I want a solution from Standard bank !!! , I have advised all the department and managers that please reactivate my card **315 as it was Standard Bank's fault that debited my account on Feb 12 as Preauthorization and debit my account on Feb 14. All I asked is this amount will be credited if pre authorized.
The amount was eventually (as I assumed) returned to my account. And I was happy as my assumption was correct, so I decided to reply to Radhika Sookdev and everyone else that the case should be withdrawn. What did she do, without replying , she sent to the various department,, noted as Kindly assist the below" What a joke??? Here I am trying to explain and withdraw the case but fallen to deaf ears. My husband is still in Malaysia and I want a solution from Standard bank !!!
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
This is not the level of service we strive for. We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
***
Many thanks for the follow up.
The Nightmare is now resolved and it's all about communication.
Once again, thank you and I sincerely hope neither Mr Yeunh or myself falls into this predicament again. Your Bankers should really read , respond accordingly and NOT just forward when the email was received and rep**** to the concerned.
If I could I would rerate the ratings to 4 stars.
Many thanks for the follow up.
The Nightmare is now resolved and it's all about communication.
Once again, thank you and I sincerely hope neither Mr Yeunh or myself falls into this predicament again. Your Bankers should really read , respond accordingly and NOT just forward when the email was received and rep**** to the concerned.
If I could I would rerate the ratings to 4 stars.