Case still not resolved

Item: Standard Bank
Rating: 1
Author: Felicity N

19 days later and my account is still on hold. The little feedback I do get from Standard Bank is your case is still in progress. How pathetic is this. I'm so furious 🤬 I can explode 😠

Helpful (0)

Replies (5)

Standard Bank's replyOfficial

29 Dec 2024, 15:41

Hi Felicity

Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply29 Dec 2024, 15:41

Official

Felicity N's updateReviewer Update

31 Dec 2024, 11:21

Till now nothing has been resolved! This is seriously pathetic.

Felicity N's update31 Dec 2024, 11:21

Reviewer Update

Till now nothing has been resolved! This is seriously pathetic.

Standard Bank's replyOfficial

31 Dec 2024, 11:58

Dear Felicity

Our sincere apologies for the inconvenience caused.

We will follow up with our team and we will be in touch.

Kindest regards, Standard Bank Hello Peter Team***

Standard Bank's reply31 Dec 2024, 11:58

Official

Dear Felicity

Our sincere apologies for the inconvenience caused.

We will follow up with our team and we will be in touch.

Kindest regards, Standard Bank Hello Peter Team***

Felicity N's updateReviewer Update

31 Dec 2024, 14:21

Same tipe of story I get everytime. You'll do a follow-up with the team and someone will get in touch with me and then nothing, no feedback from anyone

Felicity N's update31 Dec 2024, 14:21

Reviewer Update

Same tipe of story I get everytime. You'll do a follow-up with the team and someone will get in touch with me and then nothing, no feedback from anyone

Standard Bank's replyOfficial

31 Dec 2024, 15:01

Apologies for the inconvenience. We will be in touch.

Standard Bank's reply31 Dec 2024, 15:01

Official

Apologies for the inconvenience. We will be in touch.