***** CASE STILL NOT REGISTERED AFTER 3 ATTEMPTS

Trying to report a *****ulent Forex transaction on my account has been a nightmare with me being no closer to having it investigated than when the sms came through this morning. The ***** department doesn't provide a reference number for the ***** but bounced me off to another department who still couldn't deal with it. It now sounds like some covert department deals with it. This is not my concern, whatever the internal workings are in the bank, I need 1 point of reference & they then transfer it to whichever department needs to resolve. The service is pathetic & now has forced me to review if I want to deal with the bank any longer - transactional, savings, share trading & pension!!!!