***** case standard Bank. Frausster: vodacom

I had a ***** case on 22 Sep 25. For a few month i call for some ansers regarding the ***** case, but didn't reseve any answers or emails. There was 2 cases. One of R3000 and 1 of R12000. The one of R3000 there was no respons of that. The R12000, with a answer of: could not retrieve the money from the account. That account was closed in desember. That money wont be in that account for 3 months. The some dae the ***** happend in called the ***** line of Standard bank and the next day i went to the police so open a case for *****. Can someone please help me to get help. I feel if they closed that accound an that day when i call them they will get the money back. But they did not do that. Why 3 months after i call them Why?