Case number on top of a case number logged because of the incompetence of consultants

On Saturday the 15th August 2026, I deposited the money on an ATM but the money did not reflect on my account and then immediately called Standard bank and was given reference number ***.On Tuesday the 18th August 2026, I then called again asking for an update and was told that I should call after Wednesday as the Backoffice support has until Wednesday to resolve my case. On Thursday the 20th August 2026, I called again only to be told that the initial consultant that I spoke with on Saturday logged the call wrong and a new call will be logged and the new expected date will be next week Tuesday the 25th August 2026 with the new reference number being ***. Now I have to wait 7 more days having waited 6 days already for the money that I wanted to urgently use on that day. How is this fair to customers?