DC
Douglas C

1 reviews | Active since Feb 2025

28 Feb 2025, 07:31

***** case number 057272

Good day ..I wrote a review a week ago in which I state that a ***** case was opened on the 10 December 2024 in which every cent from my accounts was withdrawn .. everytime I contact standard bank ***** division they busy with my case number 057272,but no positive feedback.I am a long standing client of standard bank and I thought I would be a priority seeing that my life savings was removed from my accounts.After writing to Hello Peter I received a call a week ago and has heard nothing yet.I had to make another loan because my bills need to be paid.It has been 12 weeks now ..what steps do I take further if you cannot assist me .The bank is a place where you invest your money with peace of mind ,this has really been stressful.I am self employed and I saved and invested my money in a bank I trust .You will not know how disappointed I am right now .God bless you

0
Replies (3)
Standard Bank
Standard Bank's reply28 Feb 2025, 07:38
Official
Good day Douglas, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
DC
Douglas C's update28 Feb 2025, 08:52
Reviewer Update
Everytime the team contacts me but nothing ..this case was opened on the 10 of December 2024..more than 1 and a half weeks I heard nothing from the investigation this case ?
DC
Douglas C's update28 Feb 2025, 13:26
Reviewer Update
How come nobody gets back to me ..should I take this case to Ombudsman?