***** case not handled by ***** department

***** was detected on my account on 22 June (transactions were not authorized yet as it indicated 'authorization pending' with a card that was not in use anymore! It was reported ASAP to *****, received a reference number. Waited for the alleged 8 working days, but after endless e-mails sent, still no response. Telephonic calls are also a waste, as they hide behind "***** will come back to you after their investigation". FOUR AND A HALF weeks later, still no sign of my money or any response from *****. My personal banker tried to assist, but as it is ONLY ***** that can give updates, her hands are also tied. Hellopeter is now the option to get someone's attention so my money can be returned to me.