***** Case not being handled and no response from Standard bank

Customer service is really bad. I have logged a ***** Case and my card stopped, however, the case is being placed on hold because one transaction (luckily) did not go through and the the *****ster was unable to use any more or my money. Standard bank is now refusing to look into the large amount that was taken because the second amount did not clear in my account. It is possible that it never will clear because they emptied out my bank account and is why it was declined. I have had NO Response to my follow up emails and when I call in, the line cuts because of the horrible signal of MTN in my area also made worse by loadshedding. My money is gone and standard bank doesn't want to continue the investigation because of uncleared monies that might never clear cause the account is empty! Please make that make sense.