BT
Bokang T
1 reviews | Active since May 2014
27 Jan 2026, 11:46
***** case: lack of communication
Standard Bank ***** department lacks communication, a case ***) was opened with the ***** department on the 10th December 2025 however no communication regarding the update of the case has been provided to date. A complaint case (***6) was opened 2 weeks back and follow up calls were made regarding this matter last Friday the 23rd January 2025 and they still have not called regarding any update. This is week 8 without any feedback or update from Standard Bank digital ***** department. The service is very poor and Standard Bank does not care about their long term clients it is so disturbing.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
27 Jan 2026, 13:47Dear Bokang
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply27 Jan 2026, 13:47
Official
Dear Bokang
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
BT
Bokang T's updateReviewer Update
27 Jan 2026, 14:02Standard Bank I am honestly disappointed in your customer service, hoping you respond with a solution to my case asap.
BT
Bokang T's update27 Jan 2026, 14:02
Reviewer Update
Standard Bank I am honestly disappointed in your customer service, hoping you respond with a solution to my case asap.
BT
Bokang T's updateReviewer Update
28 Jan 2026, 14:14Standard Bank when are you going to call for an update? This is totally unacceptable knowing very well we are talking roughly half a million that has been ****** here. You honestly do not care about customer service.
The number is: ***
The number is: ***
BT
Bokang T's update28 Jan 2026, 14:14
Reviewer Update
Standard Bank when are you going to call for an update? This is totally unacceptable knowing very well we are talking roughly half a million that has been ****** here. You honestly do not care about customer service.
The number is: ***
The number is: ***