AP
Amelia P
1 reviews | Active since Mar 2009
21 Aug 2024, 10:45
***** case, investigating depth useless😡😡😡
On 22Feb, my husband went to standard bank to remove a nr from his profile, the next day the ver same nr made two cash send transactions. He went back to a different branch to open a ***** case.
It's the 21st of August 2024 today and no feedback has been issued. I've send several emails, with promises that they'll get back to us in a few days, the next 48 hours etc, yet till this day no one has called or emailed us.
Is this the way you treat your clients, or do you only cater help to the upper class?
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
21 Aug 2024, 12:14Hi Amelia
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Aug 2024, 12:14
Official
Hi Amelia
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
Kindly provide us with your account or id numbers for us to escalate your matter further.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
AP
Amelia P's updateReviewer Update
21 Aug 2024, 12:17***
AP
Amelia P's update21 Aug 2024, 12:17
Reviewer Update
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Standard Bank's replyOfficial
21 Aug 2024, 12:19Hi Amelia
Thank you for the details. we will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details. we will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply21 Aug 2024, 12:19
Official
Hi Amelia
Thank you for the details. we will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
Thank you for the details. we will follow up and get back to you.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team***
AP
Amelia P's updateReviewer Update
04 Oct 2024, 09:24Case has been resolved and his money was refunded
AP
Amelia P's update04 Oct 2024, 09:24
Reviewer Update
Case has been resolved and his money was refunded
Standard Bank's replyOfficial
04 Oct 2024, 11:33Dear Amelia,
Thank you for your patience while we resolved your matter.
We are so glad you have been assisted and that the matter is now resolved
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for your patience while we resolved your matter.
We are so glad you have been assisted and that the matter is now resolved
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply04 Oct 2024, 11:33
Official
Dear Amelia,
Thank you for your patience while we resolved your matter.
We are so glad you have been assisted and that the matter is now resolved
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Thank you for your patience while we resolved your matter.
We are so glad you have been assisted and that the matter is now resolved
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***