***** case hasn't been resolved after 3 weeks, pathetic service!!!!

I am very disappointed with the service I've received from standard bank ***** department, my account was hacked 3 weeks ago and *****ulent transactions went off my account after I had specified that they weren't my transactions, they still allowed them to go off my account, I contacted the ***** department to have that card stopped even though it was in my possession at all times, it's 3 weeks later and It's still not resolved and my funds have not been returned, this marks the third time my account has been hacked, I have other accounts with other banks and none of them have been hacked and money been taken out of my account. I am seriously considering moving my business from them at this stage.