***** Case from within the bank and no resolution

The commitment to ensuring customer service and transparency is actually pathetic. Assisting my father with a ***** case on his personal account which occurred in September 2024, and last week he received a sms saying the investigation is concluded with no further feedback. What does that actually tell your customer Standard Bank? I have opened a personal & business bank account with all other major banks but I refuse to do so with Standard Bank because I now understand how you view your customers and their priorities.

The ***** happened from somebody within your bank. And yet almost 5 months later the investigation has yielded a non-event conclusion. Whilst my father is down a really significant sum of money.

Should this not be resolved before the end of January I will personally be acquiring legal assistance to deal with this matter and pursue all costs involved.