SB
Siyabonga B
1 reviews | Active since May 2025
23 May 2025, 10:41
***** case
I opened a ***** case on my account that happened on 6 May 2025 and to date I don't have the feedback from standard bank as to when will I get my money back ,it like they don't as to what happened to me yet I have so many years banking with them.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
23 May 2025, 10:47Dear Siyabonga,
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply23 May 2025, 10:47
Official
Dear Siyabonga,
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Thank you for contacting us for assistance.
We strive to make every customer’s experience enjoyable, and we deeply regret not meeting your expectations this time.
Please be assured that we will do our utmost to resolve this issue as soon as possible and find a solution that works for you.
Our team will be in touch shortly to assist you further.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
SB
Siyabonga B's updateReviewer Update
23 May 2025, 10:55Thank you and I hope this will be resolved today as it been dragging for so long now and I'm running out patience
SB
Siyabonga B's update23 May 2025, 10:55
Reviewer Update
Thank you and I hope this will be resolved today as it been dragging for so long now and I'm running out patience
Standard Bank's replyOfficial
23 May 2025, 11:04At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
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Standard Bank Help Centre
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Standard Bank's reply23 May 2025, 11:04
Official
At Standard Bank, we deeply value your trust and are committed to providing you with the highest level of service.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
We understand how important this matter is to you and assure you that it is being taken seriously.
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter to our Customer Relations Centre (CRC) team, who will provide you with an immediate update.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank Help Centre
***
SB
Siyabonga B's updateReviewer Update
27 May 2025, 09:47Good morning
Today is the 27th ,and it marks 21 days of the case that I opened yet still there is no feedback,last message here on hello Peter I was told I will get immediate update but still nothing or must I wait again for another 21days for my case to be resolved?
Today is the 27th ,and it marks 21 days of the case that I opened yet still there is no feedback,last message here on hello Peter I was told I will get immediate update but still nothing or must I wait again for another 21days for my case to be resolved?
SB
Siyabonga B's update27 May 2025, 09:47
Reviewer Update
Good morning
Today is the 27th ,and it marks 21 days of the case that I opened yet still there is no feedback,last message here on hello Peter I was told I will get immediate update but still nothing or must I wait again for another 21days for my case to be resolved?
Today is the 27th ,and it marks 21 days of the case that I opened yet still there is no feedback,last message here on hello Peter I was told I will get immediate update but still nothing or must I wait again for another 21days for my case to be resolved?
Standard Bank's replyOfficial
28 May 2025, 11:35Dear Siyabonga
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply28 May 2025, 11:35
Official
Dear Siyabonga
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for writing back to us.
We will flag this matter with our team.
We will be in touch with further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***