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KM
Kevin M

1 reviews | Active since Jul 2021

29 Aug 2024, 16:27

***** case closed without any feedback

I logged a ***** case on the 2nd of July, followed up some time in July until now end of August no one has called me to tell me how it would be resolved instead they closed my case without any feedback, Who does that, Has Standard Bank become so low to equal themselves to a Pakistan shop? What a useless bank this is.

0
Replies (4)
Standard Bank
Standard Bank's reply29 Aug 2024, 16:32
Official
Dear Kevin,

Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologize for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
KM
Kevin M's update29 Aug 2024, 16:56
Reviewer Update
I want answers, stop telling me about commitments.
Standard Bank
Standard Bank's reply29 Aug 2024, 17:00
Official
Hi Kenvin

Please allow our team time to look into the matter and we will provide feedback.

Please be on the look out for a call from our team. 

Kindest regards, Standard Bank Hello Peter Team***  
Standard Bank
Standard Bank's reply04 Sept 2024, 17:48
Official
Hi Kenvin

We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction. 

Should you need any further assistance, we’re always here to help. 

Kindest regards, Standard Bank Hello Peter Team***