DC
Douglas C
1 reviews | Active since Feb 2025
29 Mar 2025, 12:20
***** case
After so many attempt to reach out to standard bank to help and assist me ,no response..this is very disappointing,I opened this ***** case 10 December 2024,after 3 and a half months of no positive response it seem I now an being ignored ..I have been a loyal client to standard bank but this is very disappointing.Not even those who are working on my ***** case don't reply to my emails ,or keep me updated.whats going on here ?This is my life savings that was removed .4 months of waiting
Helpful (0)
Replies (12)0
Replies (12)DC
Douglas C's updateReviewer Update
29 Mar 2025, 15:12I get a call from ***** department telling me the money was traced to ABSA bank but they don't know turn around time ..so whose problem does this become ..I asked Kerusha how long will I wait .she cannot give me an answer .I asked if I'm going to wait another 6 months an all I get is silence.i opened this ***** case 10 December 2024..how long more must I wait
DC
Douglas C's update29 Mar 2025, 15:12
Reviewer Update
I get a call from ***** department telling me the money was traced to ABSA bank but they don't know turn around time ..so whose problem does this become ..I asked Kerusha how long will I wait .she cannot give me an answer .I asked if I'm going to wait another 6 months an all I get is silence.i opened this ***** case 10 December 2024..how long more must I wait
Standard Bank's replyOfficial
29 Mar 2025, 16:38Dear Douglas C,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Mar 2025, 16:38
Official
Dear Douglas C,
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance. We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
31 Mar 2025, 19:22Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank's reply31 Mar 2025, 19:22
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
DC
Douglas C's updateReviewer Update
31 Mar 2025, 21:02Hi.sorry I had a meeting in langebaan so only arrived home now .
DC
Douglas C's update31 Mar 2025, 21:02
Reviewer Update
Hi.sorry I had a meeting in langebaan so only arrived home now .
Standard Bank's replyOfficial
31 Mar 2025, 23:05No problem at all. We hope your meeting in Langebaan went well.
Please let us know a convenient time for us to contact you tomorrow. We look forward to your response.
Kindest regards.
Standard Bank Hello Peter Team
***
Please let us know a convenient time for us to contact you tomorrow. We look forward to your response.
Kindest regards.
Standard Bank Hello Peter Team
***
Standard Bank's reply31 Mar 2025, 23:05
Official
No problem at all. We hope your meeting in Langebaan went well.
Please let us know a convenient time for us to contact you tomorrow. We look forward to your response.
Kindest regards.
Standard Bank Hello Peter Team
***
Please let us know a convenient time for us to contact you tomorrow. We look forward to your response.
Kindest regards.
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
01 Apr 2025, 07:21Good morning..I'm free after 9am
DC
Douglas C's update01 Apr 2025, 07:21
Reviewer Update
Good morning..I'm free after 9am
Standard Bank's replyOfficial
01 Apr 2025, 08:39Good day Douglas,
Thank you for the above.
We will ensure our consultants call you.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the above.
We will ensure our consultants call you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Apr 2025, 08:39
Official
Good day Douglas,
Thank you for the above.
We will ensure our consultants call you.
Kind regards
Standard Bank Hello Peter Team
***
Thank you for the above.
We will ensure our consultants call you.
Kind regards
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
01 Apr 2025, 12:27Hi .was somebody suppose to call me ?all I got was an sms still busy with investigating..
DC
Douglas C's update01 Apr 2025, 12:27
Reviewer Update
Hi .was somebody suppose to call me ?all I got was an sms still busy with investigating..
DC
Douglas C's updateReviewer Update
02 Apr 2025, 12:27Good day ..do you have any update for me please ?
DC
Douglas C's update02 Apr 2025, 12:27
Reviewer Update
Good day ..do you have any update for me please ?
Standard Bank's replyOfficial
02 Apr 2025, 12:47Dear Douglas
We will follow up with our team and we will be in touch.
Thank you
Kindest regards.
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Thank you
Kindest regards.
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Apr 2025, 12:47
Official
Dear Douglas
We will follow up with our team and we will be in touch.
Thank you
Kindest regards.
Standard Bank Hello Peter Team
***
We will follow up with our team and we will be in touch.
Thank you
Kindest regards.
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
03 Apr 2025, 08:06Good morning..we are heading into April .4 months I had to take out loans to pay my bills each month ..my money was in a market call account in which I received interest each month ..it's been 4 months now and just imagine how much interest I have lost....they tell me money was traced to ABSA bank ..so why am I waiting on my money ?
DC
Douglas C's update03 Apr 2025, 08:06
Reviewer Update
Good morning..we are heading into April .4 months I had to take out loans to pay my bills each month ..my money was in a market call account in which I received interest each month ..it's been 4 months now and just imagine how much interest I have lost....they tell me money was traced to ABSA bank ..so why am I waiting on my money ?
Standard Bank's replyOfficial
03 Apr 2025, 08:43The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Apr 2025, 08:43
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***