***** case and Pathetic service

In the first week of June 2024 I was contacted by a company regarding Vodacom rewards points. I was asked to input a ussd number to check my eligibility. I cannot recall what was the response, however I am most certain it had nothing to do with payment approval or banking details. I day or two later I received an SMS regarding approval for R4900 for Vodacom spin. I immediately checked by banking app and realised my account was on zero. Not just a payment of R4900. I then immediately called the ***** line. I explained what had happened and we blocked my card. Due to the ***** case and blocking my card, I had no access to my funds. After numerous emails and weeks later, I received communication of the investigations report which seemed half hearted with no real evidence. The report stated that as they value the relationship and as a sign of good gesture, they are willing to reimburse 50%. I rep**** stating the facts, I did not enter any OTP to pay and there is no Vodacom spin transactions on my Google wallet which they stated in my report. After numerous emails and almost 2 months later, I am yet to finalise this matter. I sent my last email almost 2 weeks ago and I am yet to receive a reply.

Really pathetic service!