AV
Andre V

1 reviews | Active since Mar 2012

09 Apr 2025, 10:42

***** CASE

On 28 February 2025 my Standard Bank account was emptied by 'someone' without any notification from Standard Bank. I went to the bank and spoke to an agent at the ***** department. He said to me that the money from my account was transfered to Absa. I hold the line for almost an hour and he then told me that I will have an answer within 4 - 6 working days. Then I received an email which stated that it can take 6-8 weeks for an answer!!!! I am really in need of my money!!! Is there nobody that can help????

0
Replies (2)
Standard Bank
Standard Bank's reply09 Apr 2025, 10:45
Official
Dear Andre,

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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AV
Andre V's update09 Apr 2025, 10:50
Reviewer Update
Thank you!