DC
Douglas C
1 reviews | Active since Feb 2025
04 Apr 2025, 08:55
***** case
How many times am i going to write a review to get standard banks attention.this ***** case was opened in December 2024 ,we heading into April 2025.Standard bank employees call and cross question me as if I'm the one who committed a crime.i opened a ***** case in which all my money was transferred to another bank ,the ***** division say they traced the money so I have to wait till ABSA bank response,why is this my problem?I placed my money for safe keeping and peace mind .khensani is involved in this ***** case but she herself don't have positive feedback.Wgat I find strange that all my money was transferred from my Market call account to my current account and transferred to another bank ,normally I get an sms but this time no sms ?My hard earned life savings was removed and now I had no money for the past 4 months .I had to take out loans .I am self employed and worked very hard for what I have ,I am a long standing client of standard bank an thought I would be a priority like they constantly say.What is going on here ?When I opened this ***** case I sent in all relevant documents so why do they keep questioning me about something that happened in December of 2024?I need answer please
Helpful (0)
Replies (16)0
Replies (16)
Standard Bank's replyOfficial
04 Apr 2025, 09:31Dear Douglas C,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Apr 2025, 09:31
Official
Dear Douglas C,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
05 Apr 2025, 08:58Good morning..Kerusha Moonsamy called me a week ago with no positive update ..a week has passed and I heard nothing from her ?what is going on here ..should I take this further ?
DC
Douglas C's update05 Apr 2025, 08:58
Reviewer Update
Good morning..Kerusha Moonsamy called me a week ago with no positive update ..a week has passed and I heard nothing from her ?what is going on here ..should I take this further ?
Standard Bank's replyOfficial
05 Apr 2025, 09:05Dear Douglas
Thank you for flagging this with us.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for flagging this with us.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Apr 2025, 09:05
Official
Dear Douglas
Thank you for flagging this with us.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for flagging this with us.
We will follow up with our team and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
05 Apr 2025, 12:02Hi but iv been waiting for 3 weeks now. She tells me money has been traced to ABSA bank ..all she says is we waiting on ABSA bank ..this is bad service
DC
Douglas C's update05 Apr 2025, 12:02
Reviewer Update
Hi but iv been waiting for 3 weeks now. She tells me money has been traced to ABSA bank ..all she says is we waiting on ABSA bank ..this is bad service
Standard Bank's replyOfficial
05 Apr 2025, 12:29We're so sorry for the delay Douglas. We will follow up with our team and keep you posted on any new developments.
Standard Bank's reply05 Apr 2025, 12:29
Official
We're so sorry for the delay Douglas. We will follow up with our team and keep you posted on any new developments.
DC
Douglas C's updateReviewer Update
05 Apr 2025, 16:33Hi..all they say is waiting on ABSA bank.What have I got to do with ABSA bank when I invested my money with Standard bank .Then I might aswell call ABSA bank myself .I want to know why must I wait ?4 people are working on this case,so how long must I wait ?
DC
Douglas C's update05 Apr 2025, 16:33
Reviewer Update
Hi..all they say is waiting on ABSA bank.What have I got to do with ABSA bank when I invested my money with Standard bank .Then I might aswell call ABSA bank myself .I want to know why must I wait ?4 people are working on this case,so how long must I wait ?
Standard Bank's replyOfficial
05 Apr 2025, 16:45Our team will get back to you Douglas. Please be on the look out for further feedback.
Standard Bank's reply05 Apr 2025, 16:45
Official
Our team will get back to you Douglas. Please be on the look out for further feedback.
DC
Douglas C's updateReviewer Update
07 Apr 2025, 10:32All I get is busy with ***** case 057272.if I don't teach out to you this is all I get ?They don't bother to contact me .4 people are working on this case an none of them give me an update
DC
Douglas C's update07 Apr 2025, 10:32
Reviewer Update
All I get is busy with ***** case 057272.if I don't teach out to you this is all I get ?They don't bother to contact me .4 people are working on this case an none of them give me an update
DC
Douglas C's updateReviewer Update
07 Apr 2025, 11:21They told me 6 to 8 weeks ..it's almost 4 months now ..I email this people an I get a reply they out of office .what is going on here
DC
Douglas C's update07 Apr 2025, 11:21
Reviewer Update
They told me 6 to 8 weeks ..it's almost 4 months now ..I email this people an I get a reply they out of office .what is going on here
DC
Douglas C's updateReviewer Update
07 Apr 2025, 15:15Goof afternoon..I get an email waiting on ABSA bank ..what have I got to do with ABSA bank.they told me 6 to 8 weeks ,For 2 month they keep telling me waiting on ABSA bank ..why don't they contact ABSA bank
DC
Douglas C's update07 Apr 2025, 15:15
Reviewer Update
Goof afternoon..I get an email waiting on ABSA bank ..what have I got to do with ABSA bank.they told me 6 to 8 weeks ,For 2 month they keep telling me waiting on ABSA bank ..why don't they contact ABSA bank
Standard Bank's replyOfficial
07 Apr 2025, 15:41Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Apr 2025, 15:41
Official
Thank you for taking our call.
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
14 Apr 2025, 10:24Good morning..one week has passed an I received no feedback from the ***** department?
DC
Douglas C's update14 Apr 2025, 10:24
Reviewer Update
Good morning..one week has passed an I received no feedback from the ***** department?
Standard Bank's replyOfficial
14 Apr 2025, 14:19Dear Douglas,
The matter is being treated as a priority, and our team is working diligently to ensure a timely resolution. We will provide feedback as soon as possible and appreciate your patience.
We will continue to keep you updated via email.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is working diligently to ensure a timely resolution. We will provide feedback as soon as possible and appreciate your patience.
We will continue to keep you updated via email.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Apr 2025, 14:19
Official
Dear Douglas,
The matter is being treated as a priority, and our team is working diligently to ensure a timely resolution. We will provide feedback as soon as possible and appreciate your patience.
We will continue to keep you updated via email.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority, and our team is working diligently to ensure a timely resolution. We will provide feedback as soon as possible and appreciate your patience.
We will continue to keep you updated via email.
Thank you.
Kindest regards
Standard Bank Hello Peter Team
***
DC
Douglas C's updateReviewer Update
10 May 2025, 08:45Good morning,,5 months has passed an I still get the same email 13 times saying busy with investigation,,this is really disappointing,,,5 months of stress and worrying,,I had to see a Doctor..but I'm not going to just leave it here
DC
Douglas C's update10 May 2025, 08:45
Reviewer Update
Good morning,,5 months has passed an I still get the same email 13 times saying busy with investigation,,this is really disappointing,,,5 months of stress and worrying,,I had to see a Doctor..but I'm not going to just leave it here
DC
Douglas C's updateReviewer Update
13 May 2025, 08:25The feedback is the same old story ..busy with ***** case. .the stress iv been through this past 5 months is just not something I'm going to let go ..this is unacceptable.
DC
Douglas C's update13 May 2025, 08:25
Reviewer Update
The feedback is the same old story ..busy with ***** case. .the stress iv been through this past 5 months is just not something I'm going to let go ..this is unacceptable.
Standard Bank's replyOfficial
13 May 2025, 13:18Dear Douglas
We sincerely apologize for the delay in resolving this matter.
We will follow up with our and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply13 May 2025, 13:18
Official
Dear Douglas
We sincerely apologize for the delay in resolving this matter.
We will follow up with our and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
We sincerely apologize for the delay in resolving this matter.
We will follow up with our and we will be in touch with further feedback.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***