***** Case: #***5 Terrible service and not assistance or communication

I am deeply dissapointed in the service and response I have received from the Standard bank ***** department. I am currently in New Zealand with a New Zealand number and last year November my standard bank card was used for ***** and there were about R3000 worth of transactions I did not spend. I reached out to my personal banker and the prestige banking team whom assisted my to the best of their ability to get me through to the ***** department but to no avail. Till today the Standard bank ***** department has not advised me what the outcome of my case is but I know it has been closed as that is why I was told the last time I managed to get through to speak to a consultant. I have not been refunded and not even given a reason as to why not Just Radio Silence and everytime I ask why I get the excuse it is because I am abroad the prestige bankers were able to reach and contact me why not the ***** department??? Why does that make a difference anyway my standard bank account was very much active until I had to block my card due to the *****ulent transactions and now I cannot use the account until I am back in SA as I do not have a valid card and not even a reason or outcome….