BGDG
Bernardus George Daniel Groenewald
1 reviews | Active since Feb 2024
12 Feb 2024, 18:45
***** case
Good day
My underlined bank statements was mailed thru to ***** department on 26 january after its was reported the first time on 14/12/2023.
I follow uo and feedback whas the whas no docs attached to do investigation after i recieved n message that investigation has been completed and report mailed to me up to date no mail recieved almost 2 months later.
This is realy poor customer service from standard bank and if you go to the branch for help they say you must phone ***** department they cant help and if you phone you get no where .
I lost money bexues of the n fault from standard bank side not mine now i must wait its not right.
Assistance in this matter wil be appreciated as soon as possebil.
G.Groenewald Cell. ***
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
13 Feb 2024, 06:54Dear Bernardus
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Feb 2024, 06:54
Official
Dear Bernardus
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
BGDG
Bernardus George Daniel Groenewald's updateReviewer Update
21 Feb 2024, 12:15After my first post i got n call from standard bank to resolve the matter .with the following message.
That it wil be resolved by the 20/2/2024
Got another call on the 19/2/2024
Yet another one on the 20/2/2024
Recieved the following yesterday
Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***.
And yet up to date nothing has been resolved no passetive feedback on anything from the first time the ***** case was reported on 14/12/2024
That it wil be resolved by the 20/2/2024
Got another call on the 19/2/2024
Yet another one on the 20/2/2024
Recieved the following yesterday
Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***.
And yet up to date nothing has been resolved no passetive feedback on anything from the first time the ***** case was reported on 14/12/2024
BGDG
Bernardus George Daniel Groenewald's update21 Feb 2024, 12:15
Reviewer Update
After my first post i got n call from standard bank to resolve the matter .with the following message.
That it wil be resolved by the 20/2/2024
Got another call on the 19/2/2024
Yet another one on the 20/2/2024
Recieved the following yesterday
Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***.
And yet up to date nothing has been resolved no passetive feedback on anything from the first time the ***** case was reported on 14/12/2024
That it wil be resolved by the 20/2/2024
Got another call on the 19/2/2024
Yet another one on the 20/2/2024
Recieved the following yesterday
Standard Bank: Service request no. ***, has been resolved. You will be contacted with the details. Queries: ***.
And yet up to date nothing has been resolved no passetive feedback on anything from the first time the ***** case was reported on 14/12/2024
Standard Bank's replyOfficial
21 Feb 2024, 12:21Hi Bernardus
We will follow up on the matter and get back to you.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up on the matter and get back to you.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Feb 2024, 12:21
Official
Hi Bernardus
We will follow up on the matter and get back to you.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
We will follow up on the matter and get back to you.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
BGDG
Bernardus George Daniel Groenewald's updateReviewer Update
21 Feb 2024, 12:29Same reply as the previous one service from standard bank is very poor and needs to be loocked at i lost money thats not n fault from my side butt theirs and reply is just whe wil get back to you how many times must you guys say this without resolving nothing everytime you contacting me you guys want the same info over and over butt you already got it this is realy pethetic
BGDG
Bernardus George Daniel Groenewald's update21 Feb 2024, 12:29
Reviewer Update
Same reply as the previous one service from standard bank is very poor and needs to be loocked at i lost money thats not n fault from my side butt theirs and reply is just whe wil get back to you how many times must you guys say this without resolving nothing everytime you contacting me you guys want the same info over and over butt you already got it this is realy pethetic