***** case

Sir/Madam I am a 74 year old woman who has banked withs standard bank for as long as I can remember.I am writing this email frustrated and disappointed with the service and resolution I have recieved from standard bank.On the 31st of December 2024 I was *****ed at an Atm in Queenstown Eastern Cape where I was making a withdrawal with no fault on my side as far as protecting my pin however a foreign card was returned by the standard bank ATM and my money was withdrawn from my main account and my pure save account. I then went to the branch where at first I was told that theres nothing they can do then called my daughters to come assist and that is when the consultants assisted me by offering me a phone to report the case at standard bank ***** and then go to the Police (SAPS) to open a case.I did all that and I was told that the case will take 7 working days to be resolved and the bank will re imberse if they find it as clear ***** with nothing on my side.. It is only today where I am receiving a call to come fetch a letter which is said to be stating that the bank will only refund me with 3500..I am puzzled as to how the bank did its investigations and their outcomes and how they came to me being "offered " (according to them) R3500 after having lost R14200

Attached to this letter is the police affidavit of what had happened and what is owed to me by standard bank as this was not by any chance my fault.I strongly believe that I have no business in bettering the IT security standards of a big bank such as standard and I should be fully re imbursed as the bank has insurance for its own short comings. The ***** number to this case opened at standard bank is provided on the email sent to the bank

Please take this email with urgency as this has disrupted my life and has put me in so much debt.

Kind regards L.N Dakela ***