DC
Douglas C
1 reviews | Active since Feb 2025
25 Mar 2025, 09:03
***** case 057272
3 and a half months later and I'm still waiting on a positive reply from standard bank .This is very disappointing,I'm a long standing client and everyone who calls me gives me the same old story we busy investigating.Who is busy working on this case ?all emails I get has 3 people linked to this case.i opened this ***** case on the 10 December 2024 and still pending ?
Helpful (0)
Replies (20)0
Replies (20)
Standard Bank's replyOfficial
25 Mar 2025, 09:17Dear Douglas,
Thank you for coming back to us.
Our team will follow-up on this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will follow-up on this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply25 Mar 2025, 09:17
Official
Dear Douglas,
Thank you for coming back to us.
Our team will follow-up on this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our team will follow-up on this matter and will be in touch with you.
We will do our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
25 Mar 2025, 09:22It's been over 3 months since I opened this ***** case .
DC
Douglas C's update25 Mar 2025, 09:22
Reviewer Update
It's been over 3 months since I opened this ***** case .
Standard Bank's replyOfficial
25 Mar 2025, 09:38Dear Douglas,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply25 Mar 2025, 09:38
Official
Dear Douglas,
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
This matter is receiving our attention.
Please be on the look out for further feedback.
Sorry for the inconvenience experienced.
Thank you
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
26 Mar 2025, 08:36This is really bad ..I still got no reply to my message ..I opened this case on the 10 December 2024..all my money has been removed from my account,my life savings .It's over 3 months already and still waiting an answer ..I had to make a loan in which I have to pay back the peoples money.How long will still take .all I get in an email we sympathies with you .this is disappointing
DC
Douglas C's update26 Mar 2025, 08:36
Reviewer Update
This is really bad ..I still got no reply to my message ..I opened this case on the 10 December 2024..all my money has been removed from my account,my life savings .It's over 3 months already and still waiting an answer ..I had to make a loan in which I have to pay back the peoples money.How long will still take .all I get in an email we sympathies with you .this is disappointing
Standard Bank's replyOfficial
26 Mar 2025, 08:43Dear Douglas,
Thank you for coming back to us.
Our complainst team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our complainst team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply26 Mar 2025, 08:43
Official
Dear Douglas,
Thank you for coming back to us.
Our complainst team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for coming back to us.
Our complainst team is still looking into this matter and will be in touch with you. We are doing our best to ensure that all your concerns are amicably resolved.
We value your continued support and patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
26 Mar 2025, 08:45You keep sending the same message with no help .
DC
Douglas C's update26 Mar 2025, 08:45
Reviewer Update
You keep sending the same message with no help .
Standard Bank's replyOfficial
26 Mar 2025, 09:49Dear Douglas,
We have reached out to the relevant team so that we can ensure a resolution.
Please be on the look out for a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
***
We have reached out to the relevant team so that we can ensure a resolution.
Please be on the look out for a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply26 Mar 2025, 09:49
Official
Dear Douglas,
We have reached out to the relevant team so that we can ensure a resolution.
Please be on the look out for a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
***
We have reached out to the relevant team so that we can ensure a resolution.
Please be on the look out for a call from the team.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
26 Mar 2025, 09:55I gave sent numerous emails to people involved with this ***** case ..no reply
DC
Douglas C's update26 Mar 2025, 09:55
Reviewer Update
I gave sent numerous emails to people involved with this ***** case ..no reply
Standard Bank's replyOfficial
26 Mar 2025, 10:22Dear Douglas
We have followed up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We have followed up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply26 Mar 2025, 10:22
Official
Dear Douglas
We have followed up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We have followed up with our team and we will be in touch with further feedback.
Please be on the look out for further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
26 Mar 2025, 10:26They told me 6 to 8 weeks ..it's now more than 3 months
DC
Douglas C's update26 Mar 2025, 10:26
Reviewer Update
They told me 6 to 8 weeks ..it's now more than 3 months
Standard Bank's replyOfficial
26 Mar 2025, 13:40The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply26 Mar 2025, 13:40
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
27 Mar 2025, 09:15Good morning.yesterday I got a call from standard bank member.They say money has been traced to ABSA bank .but this was told to me about 2 weeks ago .So how long will this process take as the person could not give me a definite answer .this is really disappointing as I open this case 10 December 2024
DC
Douglas C's update27 Mar 2025, 09:15
Reviewer Update
Good morning.yesterday I got a call from standard bank member.They say money has been traced to ABSA bank .but this was told to me about 2 weeks ago .So how long will this process take as the person could not give me a definite answer .this is really disappointing as I open this case 10 December 2024
Standard Bank's replyOfficial
27 Mar 2025, 10:43Hello Douglas,
We have requested our team to proviide expected resolution date.
Kindly await further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We have requested our team to proviide expected resolution date.
Kindly await further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply27 Mar 2025, 10:43
Official
Hello Douglas,
We have requested our team to proviide expected resolution date.
Kindly await further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
We have requested our team to proviide expected resolution date.
Kindly await further feedback.
Kindest regards,
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
27 Mar 2025, 10:53Thank you .I'm waiting on your reply
DC
Douglas C's update27 Mar 2025, 10:53
Reviewer Update
Thank you .I'm waiting on your reply
DC
Douglas C's updateReviewer Update
27 Mar 2025, 13:18Khensani mkhonto was busy with this ***** case ..I have not heard from her for weeks
DC
Douglas C's update27 Mar 2025, 13:18
Reviewer Update
Khensani mkhonto was busy with this ***** case ..I have not heard from her for weeks
Standard Bank's replyOfficial
27 Mar 2025, 18:15Good day Douglas,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply27 Mar 2025, 18:15
Official
Good day Douglas,
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
28 Mar 2025, 10:37Good morning..this is the 4th month that I have to take a loan to pay my bills ..first they said 6 to 8 weeks ..it's more than 3 and a half months an in still waiting ..they tell me money was transferred to ABSA bank so how long will this take ..I don't know if I should take this up with Ombudsman
DC
Douglas C's update28 Mar 2025, 10:37
Reviewer Update
Good morning..this is the 4th month that I have to take a loan to pay my bills ..first they said 6 to 8 weeks ..it's more than 3 and a half months an in still waiting ..they tell me money was transferred to ABSA bank so how long will this take ..I don't know if I should take this up with Ombudsman
Standard Bank's replyOfficial
28 Mar 2025, 10:44Dear Douglas,
We truly regret the delay in providing a resolution to your case.
We are following up and will request that feedback be shared.
Kindest regards
Standard Bank Hello Peter Team
***
We truly regret the delay in providing a resolution to your case.
We are following up and will request that feedback be shared.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply28 Mar 2025, 10:44
Official
Dear Douglas,
We truly regret the delay in providing a resolution to your case.
We are following up and will request that feedback be shared.
Kindest regards
Standard Bank Hello Peter Team
***
We truly regret the delay in providing a resolution to your case.
We are following up and will request that feedback be shared.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
DC
Douglas C's updateReviewer Update
28 Mar 2025, 15:15Hi .iv been trying to get hold of Khensani Mkhonto via email but she never respond.i see there are 4 people involved in this ***** case ...
DC
Douglas C's update28 Mar 2025, 15:15
Reviewer Update
Hi .iv been trying to get hold of Khensani Mkhonto via email but she never respond.i see there are 4 people involved in this ***** case ...
Standard Bank's replyOfficial
28 Mar 2025, 16:45Good day Douglas
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,
Standard Bank's reply28 Mar 2025, 16:45
Official
Good day Douglas
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Best regards,