SN
Sashquita N
1 reviews | Active since Apr 2023
13 Apr 2023, 11:14
***** Case - 0 communication for 11 days
On the 03 of April my account was hacked and money was being withdrawn. WHILE i was on the phone with the ***** line my account was emptied out of over R12000. It has been 11 days and no one has bothered to follow up. I spent R50 on airtime calling the ***** line and waiting on hold to no answer! This is completely unacceptable that they cannot keep your money safe, or follow up with you. I will be closing every single account with them if this issue is not resolved by the end of the week!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
13 Apr 2023, 11:16Dear Sashquita
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 Apr 2023, 11:16
Official
Dear Sashquita
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
17 Apr 2023, 11:07Dear Sashquita
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Apr 2023, 11:07
Official
Dear Sashquita
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to resolve your matter.
We are glad we could assist.
If you feel moved to do so, please update your rating in line with the service you received.
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards
Standard Bank Hello Peter Team
***