Careless mistakes

On Saturday morning I recieved a notify me messege from unknown source, called standard bank help line and they helped me very well, stopped the card I was using because they noticed ********** transactions, the lady said they will send my new card to me, repeatedly I said please send it to the Worcester branch, she even confirmed it, just now I received sms saying that my card was delivered at mosselbay branch!!! Like how???????? I have no cash on me, I must use my own airtime to call them and wait for 30min to talk to an consultant about something that they have done. As I mentioned I have no money coz my bank card was stopped.